FAQs

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Can I use the facilities?

 

Yes you can use Rossis as soon as the doors are open.  There is a booking system for using the exercise classes.  Please refer to our website or call us on 01692 404966 and we can talk you through the procedure.

 

Do I need to book to attend Rossis? 

 

Yes, you will need to book all classes in advance either using Fitsense, online or calling reception. 

 

 Classes can be found on our website or speak to our front of house team.

 

Can I turn up and use Rossis without booking into a class?

 

We strongly recommend booking in advance to guarantee access.

What about Squash? 

All Three of our squash courts up and running. Please book in advance.  On arrival please wash your hands before and after you play.  Please bring your own racket and clean up and wipe down touchpoints when you leave.  Please note there should be no more than two players on the court at one time. 

 

I am a non-member, can I still book to attend Rossis?

 

At this time entrance to Rossis is only offered to our Rossis members, unless you are coming in with a current member. This should still be booked in advance, you can call our reception team to do this on 01692 404966

 

I have cancelled my direct debit but I want to reinstate my membership.  What can I do?

 

One of our front of house team will be in touch with you to discuss resuming your membership.

 

Do I need to pay an administrative fee to reinstate my membership?

 

At this time we have waived the administrative fee of £20.00.

 

I am still shielding.  I want to cancel my membership with immediate effect as I won’t be coming back.  What do I do?

 

During lockdown we have come up with various plans and ideas for people who have unfortunately found themselves with differing circumstances. Please contact us and we can talk you through our various new options. You may also want to freeze your membership for the foreseeable future.  Freezing your membership is for a maximum of 3 months 

 

During lockdown my personal circumstances have changed and I can no longer afford membership.  Will I be charged further?

 

During lockdown we have come up with various plans and ideas for people who have unfortunately found themselves with differing circumstances.  Please contact us and we can talk you through our various new options.

 

Can I still book 2 weeks in advance via fitsense or via our front of house team?

 

You can still book classes on the fitsense app or via our front of house team.  Due to the restrictions presently this will reduce to booking on a weekly basis in advance.
 

Can you let me know your additional cleaning or safety routines please?

 

Your safety and that of our team is of paramount importance.  We have social distancing measures in place.  You will see these as you come to Rossis. 

 

Please enter the building via the ramp.  As you will have booked before you attend you will swipe in, as before. There is a sanitisation station on reception and we ask that you sanitise your hands when you enter the building.  We have a sanitisation routine which the front of house will be maintained regularly and include door handles, push plates etc. 

 

We ask that you sanitise your hands when leaving Rossis.  We ask that you leave via the steps.

 

For further information please visit our website www.rossisleisure.com.

May I still have a reprogramme and PT 

 

We will offer a reprogramme if you require it and PT sessions are available. 

 

May I bring a towel into the gym?

 

At this time we cannot allow our members to bring their own towels, following Government guidelines.  There is blue roll available for you to use.

 

May I bring a bottle of water and can I fill my bottle up?

 

Please attend with a full bottle of water.  There is a water fountain in the gym that is for bottle only use where you can refill if you need to.

 

I joined on the last Open Weekend and I have free PT sessions - will these still be available?

 

Socially distanced PT sessions are available.  Please book your session with the front of house team.

 

May I use the Bistro?

 

The Bistro is fully operating, offering a wide variety of coffees and snacks.

 

Our front of house team is here to help you and we respectfully request that you talk to them in the first instance.  The use of social media can often be an excellent platform for shared opinions and experiences however if you have any observations which you would like to make about the environment or our new temporary procedures please feel free to talk to one of us.