Can I use the facilities from 25th July?
Yes you can use Rossis as soon as the doors are open. There is a booking system for using the swimming pool, gym and exercise classes. Please refer to our website or call us on 01692 404966 and we can talk you through the procedure.
Do I need to book to attend Rossis?
Yes, you will need to book all gym and swimming sessions and all classes in advance either using Fitsense, online or calling reception. At this time we can only allow members who have booked into Rossis.
The gym will have hourly time slots with a 15 minute break between each time slot to allow for the gym team to sanitise all the equipment. The swimming pool has timeslots of 45 minutes with 15 minutes between for you to leave the swimming pool, dry off and leave. Classes can be found on our website or speak to our front of house team.
Can I turn up and use Rossis without booking a session in the gym or swimming pool or to a class?
We strongly recommend booking in advance to guarantee access.
What about Squash?
We will be opening our Squash Courts on 25th July. Please book in advance and arrive in your squash attire as changing facilities cannot be accessed. On arrival please wash your hands before and after you play. As social distancing cannot be guaranteed, the normal game of squash should not be played by players from different households (except those from a support bubble). Please bring your own racket and clean up and wipe down touchpoints when you leave. Please note there should be no more than two players on the court at one time.
I am a non-member, can I still book to attend Rossis?
At this time entrance to Rossis is only offered to our Rossis members.
My membership was frozen the night Rossis closed - what will happen when the Club reopens?
The club reopens on 25th July 2020. Your membership will become active again on that date. Your monthly DD will resume from 1st August 2020.
I have tried to cancel my membership and sent an email to you during lockdown. I don’t want to cancel and want to resume membership. What can I do?
Anyone who cancelled their membership, for whatever reason, will receive a courtesy call from one of the front of house team. We can discuss resuming your membership when we contact you.
I have cancelled my direct debit but I want to reinstate my membership. What can I do?
One of our front of house team will be in touch with you to discuss resuming your membership.
I paid my membership in full up front, what happens to this payment?
The period of closure will be added on to the end of your contracted term.
I froze my membership before lock down, can this freeze continue?
Lockdown commenced on 20th March. If you have frozen your payments before lockdown, the period of time which you were frozen for will be taken into account. Please refer to our Terms and Conditions on our website.
Are you reducing membership fees as there are reduced facilities available?
Presently we are following Government guidelines. These change on a weekly, and sometimes, daily basis. We have worked hard to implement procedures which ensure the health, safety and wellbeing for both members and the Rossis team. Bearing in mind how quickly both official guidelines and industry best practice changes we would not at this time be reducing our fees as our doors are open.
Do I need to pay an administrative fee to reinstate my membership?
At this time we have waived the administrative fee of £20.00.
I am still shielding. I want to cancel my membership with immediate effect as I won’t be coming back. What do I do?
During lockdown we have come up with various plans and ideas for people who have unfortunately found themselves with differing circumstances. Please contact us and we can talk you through our various new options. You may also want to freeze your membership for the foreseeable future. Freezing your membership is for a maximum of 3 months
During lockdown my personal circumstances have changed and I can no longer afford membership. Will I be charged further?
During lockdown we have come up with various plans and ideas for people who have unfortunately found themselves with differing circumstances. Please contact us and we can talk you through our various new options.
Can I still book 2 weeks in advance via fitsense or via our front of house team?
You can still book classes on the fitsense app or via our front of house team. Due to the restrictions presently this will reduce to booking on a weekly basis in advance.
Can you let me know your additional cleaning or safety routines please?
Your safety and that of our team is of paramount importance. We have social distancing measures in place. You will see these as you come to Rossis.
Please enter the building via the ramp. As you will have booked before you attend you will swipe in, as before. Our front of house team will be wearing masks. There is the opportunity for you to purchase a mask from our front of house team. There is a sanitisation station on reception and we ask that you sanitise your hands when you enter the building. We have a sanitisation routine which the front of house will be maintained regularly and include door handles, push plates etc.
We ask that you sanitise your hands when leaving Rossis. We ask that you leave via the steps.
For further information please visit our website www.rossisleisure.com.
What are the changing facilities available when you open?
Please arrive in your gym attire as changing facilities cannot be accessed. Numbers will be restricted to 8 people in one gym session. There is a route in the gym to follow and equipment that is available to use will be marked. There is restricted use of toilet facilities. You will have the use of the disabled toilet located in reception as you will be unable to use the toilets in the changing rooms. Once your session has finished we ask that you leave Rossis as soon as possible so our gym team can sanitise the equipment. As soon as restrictions are lifted these will once again be available to you.
Please arrive in your class attire as changing facilities cannot be accessed. You will also have the use of the disabled toilet located in reception toilets as you will be unable to use the toilets in the changing rooms. Once your class has finished we ask that you leave Rossis as soon as possible so our gym team can sanitise the studio. As soon as restrictions are lifted these will once again be available to you.
Please arrive in your swimming costume to minimise the time you will be in the changing room. You will be allocated one of the changing rooms. Numbers will be restricted to 4 people in the pool. You will be allocated a locker and a key when you arrive. Showers are not available at this time. After swimming we ask that you leave the changing room as soon as possible so we can sanitise the locker and the area that you have used ready for the next member.
May I still have a reprogramme and PT
We will offer a reprogramme if you require it and PT sessions are available.
May I bring a towel into the gym?
At this time we cannot allow our members to bring their own towels, following Government guidelines. There is blue roll available for you to use.
May I bring a bottle of water and can I fill my bottle up?
Please attend with a full bottle of water. We cannot offer the facility to allow you to fill your bottle up onsite.
I joined on the last Open Weekend and I have free PT sessions - will these still be available?
Socially distanced PT sessions are available. Please book your session with the front of house team.
Does Rossis have online workouts?
As part of our new offering we do have online workouts - please speak to the front of house team to discuss all the options.
May I use the Bistro?
The Bistro is not in use presently but you may purchase a takeaway coffee / tea from the front of house team.
I paid for my child’s swimming lessons before lockdown. Will the lessons which were missed due to lockdown be taken into account in the new term in September?
Yes, we will carry over any payments to the beginning of the September term.
Our front of house team is here to help you and we respectfully request that you talk to them in the first instance. The use of social media can often be an excellent platform for shared opinions and experiences however if you have any observations which you would like to make about the environment or our new temporary procedures please feel free to talk to one of us.